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Top 20 User Support and CRM SDKs Used in iOS Apps on the Apple App Store
Last update: 12 Dec 2025 CET
App Store

Top 20 User Support and CRM SDKs Used in iOS Apps on the Apple App Store

We at 42matters have identified the 20 most popular User Support and CRM SDKs leveraged by iOS apps available on the iOS app market.

User Support and CRM SDKs make it possible for developers to enhance the sales, marketing, and account management capabilities of their mobile apps with customer support and CRM functionalities. Commonly, these SDKs help developers add ticket management, customer profiles, user feedback, knowledge bases, and other functionalities to their apps.

This list is based on our analysis of the millions of mobile applications – and the 2,300+ SDKs they use – that constitute the vast inventory of the Apple App Store. The accompanying data provides readers with a glimpse into the rich mobile application insights generated by the 42matters technology. This data is also available via our APIs, file dumps, Explorer, and SDK Explorer.

The intended purpose of this article is to assist app builders in their search for the perfect User Support and CRM SDK to leverage in their app, as well as to give SDK developers insight into their biggest competitors and potential customers. This data collected by our technology may also serve as a useful tool for folks researching the wider mobile app market.

The 20 most widely-integrated user support and crm SDKs:

1st

Firebase In-App Messaging

Check “Firebase In-App Messaging” SDK Insights

Among all apps utilizing user support and crm SDKs, 39.46% have integrated Firebase In-App Messaging. This accounts for 18.96% of app downloads within the user support and crm SDK category.

Total Apps
26.85k
App Store
App Share
39.46%
App Store
Apps
25.75k
Games
1.10k
Total Downloads
12.89b
App Store
Download Share
18.96%
App Store
App Downloads
11.69b
Game Downloads
1.20b

Use the 42matters SDK Explorer to find all apps that use Firebase In-App Messaging.

2nd

Intercom

Check “Intercom” SDK Insights

Among all apps utilizing user support and crm SDKs, 24.51% have integrated Intercom. This accounts for 7.34% of app downloads within the user support and crm SDK category.

Intercom is a Conversational Relationship Platform SDK that helps businesses build customer relationships through personalized, messenger-based experiences.

Total Apps
16.68k
App Store
App Share
24.51%
App Store
Apps
16.62k
Games
57
Total Downloads
4.99b
App Store
Download Share
7.34%
App Store
App Downloads
4.66b
Game Downloads
330.14m

Use the 42matters SDK Explorer to find all apps that use Intercom.

3rd

Zoho SalesIQ

Check “Zoho SalesIQ” SDK Insights

Among all apps utilizing user support and crm SDKs, 12.01% have integrated Zoho SalesIQ. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
8.17k
App Store
App Share
12.01%
App Store
Apps
7.96k
Games
207
Total Downloads
136.10m
App Store
Download Share
<1%
App Store
App Downloads
127.00m
Game Downloads
9.10m

Use the 42matters SDK Explorer to find all apps that use Zoho SalesIQ.

4th

Zendesk

Check “Zendesk” SDK Insights

Among all apps utilizing user support and crm SDKs, 11.40% have integrated Zendesk. This accounts for 19.75% of app downloads within the user support and crm SDK category.

Zendesk builds software designed to improve customer relationships.

Total Apps
7.76k
App Store
App Share
11.40%
App Store
Apps
7.49k
Games
274
Total Downloads
13.43b
App Store
Download Share
19.75%
App Store
App Downloads
11.20b
Game Downloads
2.23b

Use the 42matters SDK Explorer to find all apps that use Zendesk.

5th

Line by LineCorp

Check “Line by LineCorp” SDK Insights

Among all apps utilizing user support and crm SDKs, 6.62% have integrated Line by LineCorp. This accounts for 13.05% of app downloads within the user support and crm SDK category.

Total Apps
4.50k
App Store
App Share
6.62%
App Store
Apps
3.94k
Games
570
Total Downloads
8.87b
App Store
Download Share
13.05%
App Store
App Downloads
7.25b
Game Downloads
1.62b

Use the 42matters SDK Explorer to find all apps that use Line by LineCorp.

6th

Freshchat Freshdesk Messaging by Freshworks

Check “Freshchat Freshdesk Messaging by Freshworks” SDK Insights

Among all apps utilizing user support and crm SDKs, 6.42% have integrated Freshchat Freshdesk Messaging by Freshworks. This accounts for 2.50% of app downloads within the user support and crm SDK category.

Total Apps
4.37k
App Store
App Share
6.42%
App Store
Apps
4.30k
Games
69
Total Downloads
1.70b
App Store
Download Share
2.50%
App Store
App Downloads
1.68b
Game Downloads
22.46m

Use the 42matters SDK Explorer to find all apps that use Freshchat Freshdesk Messaging by Freshworks.

7th

Jitsi 8x8 Meet

Check “Jitsi 8x8 Meet” SDK Insights

Among all apps utilizing user support and crm SDKs, 3.93% have integrated Jitsi 8x8 Meet. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
2.67k
App Store
App Share
3.93%
App Store
Apps
2.67k
Games
2
Total Downloads
165.66m
App Store
Download Share
<1%
App Store
App Downloads
165.66m
Game Downloads
7.03k

Use the 42matters SDK Explorer to find all apps that use Jitsi 8x8 Meet.

8th

Helpshift

Check “Helpshift” SDK Insights

Among all apps utilizing user support and crm SDKs, 2.43% have integrated Helpshift. This accounts for 24.80% of app downloads within the user support and crm SDK category.

Helpshift is an SDK that enables brands to deliver superior digital customer service channels with messaging-based support and AI-powered automation.

Total Apps
1.66k
App Store
App Share
2.43%
App Store
Apps
235
Games
1.42k
Total Downloads
16.86b
App Store
Download Share
24.80%
App Store
App Downloads
1.04b
Game Downloads
15.82b

Use the 42matters SDK Explorer to find all apps that use Helpshift.

9th

Amazon Pinpoint Mobile Analytics

Check “Amazon Pinpoint Mobile Analytics” SDK Insights

Among all apps utilizing user support and crm SDKs, 2.41% have integrated Amazon Pinpoint Mobile Analytics. This accounts for 2.18% of app downloads within the user support and crm SDK category.

Total Apps
1.64k
App Store
App Share
2.41%
App Store
Apps
1.57k
Games
62
Total Downloads
1.48b
App Store
Download Share
2.18%
App Store
App Downloads
1.26b
Game Downloads
222.10m

Use the 42matters SDK Explorer to find all apps that use Amazon Pinpoint Mobile Analytics.

10th

LiveChat

Check “LiveChat” SDK Insights

Among all apps utilizing user support and crm SDKs, 2.09% have integrated LiveChat. This accounts for <1% of app downloads within the user support and crm SDK category.

LiveChat offers a chat framework for innovative teams. This includes the building blocks of remarkable customer service experiences.

Total Apps
1.42k
App Store
App Share
2.09%
App Store
Apps
1.41k
Games
10
Total Downloads
312.22m
App Store
Download Share
<1%
App Store
App Downloads
308.55m
Game Downloads
3.67m

Use the 42matters SDK Explorer to find all apps that use LiveChat.

11th

Crisp Chat

Check “Crisp Chat” SDK Insights

Among all apps utilizing user support and crm SDKs, 1.53% have integrated Crisp Chat. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
1.04k
App Store
App Share
1.53%
App Store
Apps
1.04k
Games
1
Total Downloads
325.16m
App Store
Download Share
<1%
App Store
App Downloads
325.16m
Game Downloads
2.14k

Use the 42matters SDK Explorer to find all apps that use Crisp Chat.

12th

Iterable

Check “Iterable” SDK Insights

Among all apps utilizing user support and crm SDKs, 1.28% have integrated Iterable. This accounts for 5.42% of app downloads within the user support and crm SDK category.

Iterable is a growth marketing platform SDK for cross-channel customer engagement. It empowers you to deliver completely seamless, personalized customer experiences.

Total Apps
870
App Store
App Share
1.28%
App Store
Apps
863
Games
7
Total Downloads
3.69b
App Store
Download Share
5.42%
App Store
App Downloads
3.61b
Game Downloads
73.77m

Use the 42matters SDK Explorer to find all apps that use Iterable.

13th

Glia

Check “Glia” SDK Insights

Among all apps utilizing user support and crm SDKs, 1.20% have integrated Glia. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
815
App Store
App Share
1.20%
App Store
Apps
815
Games
0
Total Downloads
299.35m
App Store
Download Share
<1%
App Store
App Downloads
299.35m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use Glia.

14th

Salesforce Mobile SDK

Check “Salesforce Mobile SDK” SDK Insights

Among all apps utilizing user support and crm SDKs, <1% have integrated Salesforce Mobile SDK. This accounts for <1% of app downloads within the user support and crm SDK category.

The Salesforce SDK extends your data and processes to mobile apps, helping you take action from anywhere, stay up-to-date, manage leads and opportunities, collaborate with coworkers, and close more deals, faster. Salesforce offers hundreds of useful pre-built apps to address nearly every business management need.

Total Apps
555
App Store
App Share
<1%
App Store
Apps
555
Games
0
Total Downloads
249.99m
App Store
Download Share
<1%
App Store
App Downloads
249.99m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use Salesforce Mobile SDK.

15th

LivePerson

Check “LivePerson” SDK Insights

Among all apps utilizing user support and crm SDKs, <1% have integrated LivePerson. This accounts for 3.96% of app downloads within the user support and crm SDK category.

Total Apps
395
App Store
App Share
<1%
App Store
Apps
368
Games
27
Total Downloads
2.69b
App Store
Download Share
3.96%
App Store
App Downloads
2.63b
Game Downloads
66.41m

Use the 42matters SDK Explorer to find all apps that use LivePerson.

16th

Appcues

Check “Appcues” SDK Insights

Among all apps utilizing user support and crm SDKs, <1% have integrated Appcues. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
274
App Store
App Share
<1%
App Store
Apps
274
Games
0
Total Downloads
78.16m
App Store
Download Share
<1%
App Store
App Downloads
78.16m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use Appcues.

17th

UserVoice

Check “UserVoice” SDK Insights

Among all apps utilizing user support and crm SDKs, <1% have integrated UserVoice. This accounts for <1% of app downloads within the user support and crm SDK category.

UserVoice is an SDK that offers product feedback management for growing SaaS companies.

Total Apps
232
App Store
App Share
<1%
App Store
Apps
219
Games
13
Total Downloads
163.22m
App Store
Download Share
<1%
App Store
App Downloads
161.50m
Game Downloads
1.72m

Use the 42matters SDK Explorer to find all apps that use UserVoice.

18th

Unblu

Check “Unblu” SDK Insights

Among all apps utilizing user support and crm SDKs, <1% have integrated Unblu. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
192
App Store
App Share
<1%
App Store
Apps
192
Games
0
Total Downloads
305.32m
App Store
Download Share
<1%
App Store
App Downloads
305.32m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use Unblu.

19th

Unblu Co-browsing

Check “Unblu Co-browsing” SDK Insights

Among all apps utilizing user support and crm SDKs, <1% have integrated Unblu Co-browsing. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
187
App Store
App Share
<1%
App Store
Apps
187
Games
0
Total Downloads
303.93m
App Store
Download Share
<1%
App Store
App Downloads
303.93m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use Unblu Co-browsing.

20th

inmobile SMS Gateway

Check “inmobile SMS Gateway” SDK Insights

Among all apps utilizing user support and crm SDKs, <1% have integrated inmobile SMS Gateway. This accounts for 3.75% of app downloads within the user support and crm SDK category.

Total Apps
126
App Store
App Share
<1%
App Store
Apps
123
Games
3
Total Downloads
2.55b
App Store
Download Share
3.75%
App Store
App Downloads
2.55b
Game Downloads
2.64m

Use the 42matters SDK Explorer to find all apps that use inmobile SMS Gateway.

Browse iOS and Android SDKs With the SDK Explorer

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  • SDK IntelligenceSDK Intelligence

    See how many apps integrate specific SDKs, how many times these SDKs have been downloaded, developer details, similar SDKs, and more.

  • New Installations and Removals HistoryNew Installations and Removals History

    Analyze installation and removal trends for SDKs. Discover which apps have removed or integrated specific SDKs in a given timeframe.

  • Market Share per Google Play and Apple App Store CategoryMarket Share per Google Play and Apple App Store Category

    See which app categories or genres are most likely to use specific SDKs. Detect SDK market share per category.

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Frequently Asked Questions (FAQs)

How does 42matters collect this data?'

We’ve developed a number of machine learning algorithms that scan millions of mobile and connected TV (CTV) applications on a regular basis. In addition, we collect ground truth app performance intelligence and use this data to build statistical models that estimate the performance of apps for which we do not have ground truth data.

What SDK data does 42matters collect?'

We track over 2,300 of the most popular SDKs integrated in iOS and Android apps. We collect a variety of SDK insights (title, platform, ID, category, and developer website); performance metrics (the number of apps that have installed each SDK, installation and removal trends, and app downloads); market share statistics (including market share per app category); and more!

How can I access 42matters’ SDK data?'

The most direct way is to use our SDK Explorer, which is a visual, web-based research platform that enables you to peruse all 2,300+ SDKs that we track. It’s great for market research, lead generation, competitor analysis, etc. However, more technically-inclined folks might prefer our APIs and File Dumps, which enable you to query info for specific apps or SDKs. You can also use our other research platform (the Explorer) to view integrated SDKs by app.

Can I use 42matters’ solutions to generate app publisher leads?'

Absolutely! We actually wrote about this on our blog. We focused on ad network SDKs, but the examples are applicable to most SDK types. To summarize, you can use the Explorer’s advanced filtering capabilities to home in on best-fit app publishers, leverage the SDK Explorer to see which apps use your competitors’ SDKs, and use our APIs and file dumps to build custom lead generation processes.

What data does 42matters provide on mobile apps?'

A ton! We track 17+ million apps across Google Play, the Apple App Store, Amazon Appstore, Tencent Appstore, and Huawei AppGallery. Our solutions provide access to app details (developer insights, metadata, ASO keywords, contact information, etc.); performance metrics (downloads, MAUs, ratings, reviews, top chart rankings, etc.); technical insights (integrated SDKs, permissions, required capabilities, etc.); content details (categories, genres, IAB categories, content ratings, etc.); compliance information (app-ads.txt, privacy policies, store status, etc.) and much, much more!

Can I use 42matters’ solutions to find SDKs for my app?'

Definitely. The SDK Explorer enables you to sort SDKs by category, identify similar SDKs, analyze SDK reliability, and more. In addition, you can use the Explorer to monitor your competitors, including which SDKs they add and remove, their current tech stacks, and SDK changelogs. This means you use our solutions not only to find the right SDK for a particular purpose, but also which SDKs you might need to keep up with your rivals.