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Top 20 User Support and CRM SDKs Used in iOS Apps on the Apple App Store
Last update: 19 Jun 2026 CET
App Store

Top 20 User Support and CRM SDKs Used in iOS Apps on the Apple App Store

We at 42matters have identified the 20 most popular User Support and CRM SDKs leveraged by iOS apps available on the iOS app market.

User Support and CRM SDKs make it possible for developers to enhance the sales, marketing, and account management capabilities of their mobile apps with customer support and CRM functionalities. Commonly, these SDKs help developers add ticket management, customer profiles, user feedback, knowledge bases, and other functionalities to their apps.

This list is based on our analysis of the millions of mobile applications – and the 2,300+ SDKs they use – that constitute the vast inventory of the Apple App Store. The accompanying data provides readers with a glimpse into the rich mobile application insights generated by the 42matters technology. This data is also available via our APIs, file dumps, Explorer, and SDK Explorer.

The intended purpose of this article is to assist app builders in their search for the perfect User Support and CRM SDK to leverage in their app, as well as to give SDK developers insight into their biggest competitors and potential customers. This data collected by our technology may also serve as a useful tool for folks researching the wider mobile app market.

The 20 most widely-integrated user support and crm SDKs:

1st

Firebase In-App Messaging

Check “Firebase In-App Messaging” SDK Insights

Among all apps utilizing user support and crm SDKs, 39.70% have integrated Firebase In-App Messaging. This accounts for 19.76% of app downloads within the user support and crm SDK category.

Total Apps
28.11k
App Store
App Share
39.70%
App Store
Apps
27.01k
Games
1.11k
Total Downloads
14.67b
App Store
Download Share
19.76%
App Store
App Downloads
13.42b
Game Downloads
1.26b

Use the 42matters SDK Explorer to find all apps that use Firebase In-App Messaging.

2nd

Intercom

Check “Intercom” SDK Insights

Among all apps utilizing user support and crm SDKs, 23.95% have integrated Intercom. This accounts for 7.43% of app downloads within the user support and crm SDK category.

Intercom is a Conversational Relationship Platform SDK that helps businesses build customer relationships through personalized, messenger-based experiences.

Total Apps
16.96k
App Store
App Share
23.95%
App Store
Apps
16.90k
Games
63
Total Downloads
5.52b
App Store
Download Share
7.43%
App Store
App Downloads
5.14b
Game Downloads
374.64m

Use the 42matters SDK Explorer to find all apps that use Intercom.

3rd

Zoho SalesIQ

Check “Zoho SalesIQ” SDK Insights

Among all apps utilizing user support and crm SDKs, 11.56% have integrated Zoho SalesIQ. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
8.18k
App Store
App Share
11.56%
App Store
Apps
7.97k
Games
213
Total Downloads
161.40m
App Store
Download Share
<1%
App Store
App Downloads
147.27m
Game Downloads
14.13m

Use the 42matters SDK Explorer to find all apps that use Zoho SalesIQ.

4th

Zendesk

Check “Zendesk” SDK Insights

Among all apps utilizing user support and crm SDKs, 10.71% have integrated Zendesk. This accounts for 20.92% of app downloads within the user support and crm SDK category.

Zendesk builds software designed to improve customer relationships.

Total Apps
7.58k
App Store
App Share
10.71%
App Store
Apps
7.29k
Games
293
Total Downloads
15.53b
App Store
Download Share
20.92%
App Store
App Downloads
11.77b
Game Downloads
3.77b

Use the 42matters SDK Explorer to find all apps that use Zendesk.

5th

Line by LineCorp

Check “Line by LineCorp” SDK Insights

Among all apps utilizing user support and crm SDKs, 6.80% have integrated Line by LineCorp. This accounts for 12.40% of app downloads within the user support and crm SDK category.

Total Apps
4.82k
App Store
App Share
6.80%
App Store
Apps
4.21k
Games
608
Total Downloads
9.21b
App Store
Download Share
12.40%
App Store
App Downloads
7.51b
Game Downloads
1.70b

Use the 42matters SDK Explorer to find all apps that use Line by LineCorp.

6th

Freshchat Freshdesk Messaging by Freshworks

Check “Freshchat Freshdesk Messaging by Freshworks” SDK Insights

Among all apps utilizing user support and crm SDKs, 6.46% have integrated Freshchat Freshdesk Messaging by Freshworks. This accounts for 2.41% of app downloads within the user support and crm SDK category.

Total Apps
4.58k
App Store
App Share
6.46%
App Store
Apps
4.53k
Games
49
Total Downloads
1.79b
App Store
Download Share
2.41%
App Store
App Downloads
1.77b
Game Downloads
21.79m

Use the 42matters SDK Explorer to find all apps that use Freshchat Freshdesk Messaging by Freshworks.

7th

Jitsi 8x8 Meet

Check “Jitsi 8x8 Meet” SDK Insights

Among all apps utilizing user support and crm SDKs, 3.54% have integrated Jitsi 8x8 Meet. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
2.51k
App Store
App Share
3.54%
App Store
Apps
2.51k
Games
2
Total Downloads
632.01m
App Store
Download Share
<1%
App Store
App Downloads
632.00m
Game Downloads
6.64k

Use the 42matters SDK Explorer to find all apps that use Jitsi 8x8 Meet.

8th

Helpshift

Check “Helpshift” SDK Insights

Among all apps utilizing user support and crm SDKs, 2.69% have integrated Helpshift. This accounts for 25.00% of app downloads within the user support and crm SDK category.

Helpshift is an SDK that enables brands to deliver superior digital customer service channels with messaging-based support and AI-powered automation.

Total Apps
1.90k
App Store
App Share
2.69%
App Store
Apps
217
Games
1.69k
Total Downloads
18.57b
App Store
Download Share
25.00%
App Store
App Downloads
1.18b
Game Downloads
17.39b

Use the 42matters SDK Explorer to find all apps that use Helpshift.

9th

Amazon Pinpoint Mobile Analytics

Check “Amazon Pinpoint Mobile Analytics” SDK Insights

Among all apps utilizing user support and crm SDKs, 2.26% have integrated Amazon Pinpoint Mobile Analytics. This accounts for 1.66% of app downloads within the user support and crm SDK category.

Total Apps
1.60k
App Store
App Share
2.26%
App Store
Apps
1.55k
Games
57
Total Downloads
1.23b
App Store
Download Share
1.66%
App Store
App Downloads
990.07m
Game Downloads
239.73m

Use the 42matters SDK Explorer to find all apps that use Amazon Pinpoint Mobile Analytics.

10th

LiveChat

Check “LiveChat” SDK Insights

Among all apps utilizing user support and crm SDKs, 2.03% have integrated LiveChat. This accounts for <1% of app downloads within the user support and crm SDK category.

LiveChat offers a chat framework for innovative teams. This includes the building blocks of remarkable customer service experiences.

Total Apps
1.44k
App Store
App Share
2.03%
App Store
Apps
1.43k
Games
12
Total Downloads
314.54m
App Store
Download Share
<1%
App Store
App Downloads
310.50m
Game Downloads
4.05m

Use the 42matters SDK Explorer to find all apps that use LiveChat.

11th

Crisp Chat

Check “Crisp Chat” SDK Insights

Among all apps utilizing user support and crm SDKs, 2.01% have integrated Crisp Chat. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
1.42k
App Store
App Share
2.01%
App Store
Apps
1.42k
Games
2
Total Downloads
435.83m
App Store
Download Share
<1%
App Store
App Downloads
435.83m
Game Downloads
2.16k

Use the 42matters SDK Explorer to find all apps that use Crisp Chat.

12th

Iterable

Check “Iterable” SDK Insights

Among all apps utilizing user support and crm SDKs, 1.27% have integrated Iterable. This accounts for 4.99% of app downloads within the user support and crm SDK category.

Iterable is a growth marketing platform SDK for cross-channel customer engagement. It empowers you to deliver completely seamless, personalized customer experiences.

Total Apps
902
App Store
App Share
1.27%
App Store
Apps
895
Games
7
Total Downloads
3.70b
App Store
Download Share
4.99%
App Store
App Downloads
3.61b
Game Downloads
88.66m

Use the 42matters SDK Explorer to find all apps that use Iterable.

13th

Glia

Check “Glia” SDK Insights

Among all apps utilizing user support and crm SDKs, 1.19% have integrated Glia. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
841
App Store
App Share
1.19%
App Store
Apps
841
Games
0
Total Downloads
469.28m
App Store
Download Share
<1%
App Store
App Downloads
469.28m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use Glia.

14th

Salesforce Mobile SDK

Check “Salesforce Mobile SDK” SDK Insights

Among all apps utilizing user support and crm SDKs, <1% have integrated Salesforce Mobile SDK. This accounts for <1% of app downloads within the user support and crm SDK category.

The Salesforce SDK extends your data and processes to mobile apps, helping you take action from anywhere, stay up-to-date, manage leads and opportunities, collaborate with coworkers, and close more deals, faster. Salesforce offers hundreds of useful pre-built apps to address nearly every business management need.

Total Apps
561
App Store
App Share
<1%
App Store
Apps
561
Games
0
Total Downloads
109.17m
App Store
Download Share
<1%
App Store
App Downloads
109.17m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use Salesforce Mobile SDK.

15th

LivePerson

Check “LivePerson” SDK Insights

Among all apps utilizing user support and crm SDKs, <1% have integrated LivePerson. This accounts for 3.36% of app downloads within the user support and crm SDK category.

Total Apps
363
App Store
App Share
<1%
App Store
Apps
342
Games
21
Total Downloads
2.49b
App Store
Download Share
3.36%
App Store
App Downloads
2.43b
Game Downloads
65.11m

Use the 42matters SDK Explorer to find all apps that use LivePerson.

16th

Appcues

Check “Appcues” SDK Insights

Among all apps utilizing user support and crm SDKs, <1% have integrated Appcues. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
260
App Store
App Share
<1%
App Store
Apps
260
Games
0
Total Downloads
228.59m
App Store
Download Share
<1%
App Store
App Downloads
228.59m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use Appcues.

17th

UserVoice

Check “UserVoice” SDK Insights

Among all apps utilizing user support and crm SDKs, <1% have integrated UserVoice. This accounts for <1% of app downloads within the user support and crm SDK category.

UserVoice is an SDK that offers product feedback management for growing SaaS companies.

Total Apps
234
App Store
App Share
<1%
App Store
Apps
222
Games
12
Total Downloads
53.08m
App Store
Download Share
<1%
App Store
App Downloads
52.01m
Game Downloads
1.06m

Use the 42matters SDK Explorer to find all apps that use UserVoice.

18th

Unblu

Check “Unblu” SDK Insights

Among all apps utilizing user support and crm SDKs, <1% have integrated Unblu. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
211
App Store
App Share
<1%
App Store
Apps
211
Games
0
Total Downloads
377.74m
App Store
Download Share
<1%
App Store
App Downloads
377.74m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use Unblu.

19th

Unblu Co-browsing

Check “Unblu Co-browsing” SDK Insights

Among all apps utilizing user support and crm SDKs, <1% have integrated Unblu Co-browsing. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
205
App Store
App Share
<1%
App Store
Apps
205
Games
0
Total Downloads
361.11m
App Store
Download Share
<1%
App Store
App Downloads
361.11m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use Unblu Co-browsing.

20th

inmobile SMS Gateway

Check “inmobile SMS Gateway” SDK Insights

Among all apps utilizing user support and crm SDKs, <1% have integrated inmobile SMS Gateway. This accounts for 4.15% of app downloads within the user support and crm SDK category.

Total Apps
123
App Store
App Share
<1%
App Store
Apps
120
Games
3
Total Downloads
3.08b
App Store
Download Share
4.15%
App Store
App Downloads
3.08b
Game Downloads
6.69m

Use the 42matters SDK Explorer to find all apps that use inmobile SMS Gateway.

Browse iOS and Android SDKs With the SDK Explorer

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  • SDK IntelligenceSDK Intelligence

    See how many apps integrate specific SDKs, how many times these SDKs have been downloaded, developer details, similar SDKs, and more.

  • New Installations and Removals HistoryNew Installations and Removals History

    Analyze installation and removal trends for SDKs. Discover which apps have removed or integrated specific SDKs in a given timeframe.

  • Market Share per Google Play and Apple App Store CategoryMarket Share per Google Play and Apple App Store Category

    See which app categories or genres are most likely to use specific SDKs. Detect SDK market share per category.

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Frequently Asked Questions (FAQs)

How does 42matters collect this data?'

We’ve developed a number of machine learning algorithms that scan millions of mobile and connected TV (CTV) applications on a regular basis. In addition, we collect ground truth app performance intelligence and use this data to build statistical models that estimate the performance of apps for which we do not have ground truth data.

What SDK data does 42matters collect?'

We track over 2,300 of the most popular SDKs integrated in iOS and Android apps. We collect a variety of SDK insights (title, platform, ID, category, and developer website); performance metrics (the number of apps that have installed each SDK, installation and removal trends, and app downloads); market share statistics (including market share per app category); and more!

How can I access 42matters’ SDK data?'

The most direct way is to use our SDK Explorer, which is a visual, web-based research platform that enables you to peruse all 2,300+ SDKs that we track. It’s great for market research, lead generation, competitor analysis, etc. However, more technically-inclined folks might prefer our APIs and File Dumps, which enable you to query info for specific apps or SDKs. You can also use our other research platform (the Explorer) to view integrated SDKs by app.

Can I use 42matters’ solutions to generate app publisher leads?'

Absolutely! We actually wrote about this on our blog. We focused on ad network SDKs, but the examples are applicable to most SDK types. To summarize, you can use the Explorer’s advanced filtering capabilities to home in on best-fit app publishers, leverage the SDK Explorer to see which apps use your competitors’ SDKs, and use our APIs and file dumps to build custom lead generation processes.

What data does 42matters provide on mobile apps?'

A ton! We track 17+ million apps across Google Play, the Apple App Store, Amazon Appstore, Tencent Appstore, and Huawei AppGallery. Our solutions provide access to app details (developer insights, metadata, ASO keywords, contact information, etc.); performance metrics (downloads, MAUs, ratings, reviews, top chart rankings, etc.); technical insights (integrated SDKs, permissions, required capabilities, etc.); content details (categories, genres, IAB categories, content ratings, etc.); compliance information (app-ads.txt, privacy policies, store status, etc.) and much, much more!

Can I use 42matters’ solutions to find SDKs for my app?'

Definitely. The SDK Explorer enables you to sort SDKs by category, identify similar SDKs, analyze SDK reliability, and more. In addition, you can use the Explorer to monitor your competitors, including which SDKs they add and remove, their current tech stacks, and SDK changelogs. This means you use our solutions not only to find the right SDK for a particular purpose, but also which SDKs you might need to keep up with your rivals.